Refund, Cancellation & Payments Policy
At Localbird, we aim to provide a fair and reliable experience for both guests and vendors. To ensure the highest level of transparency and protection, our policies outline clear guidelines for payments, refunds, and cancellations. Please read carefully:
1. General Policy
Payments Through Localbird
All payments must be made through the Localbird platform to be eligible for protection under our refund and cancellation policy. Bookings or payments made outside the platform are not covered by Localbird's policies.
Refund Eligibility for Guests
Guests may request refunds for cancellations made within the allowed timeframes, as outlined in the booking information. If a booking is canceled by the vendor or Localbird, guests are entitled to a full refund.
Vendor Obligations
Vendors must use Localbird's platform for accepting payments to ensure secure transactions and adherence to the refund and cancellation policy.
Exceptional Circumstances
Refund or cancellation requests due to extraordinary circumstances (e.g., natural disasters, medical emergencies) will be assessed on a case-by-case basis. Documentation may be required.
2. Cancellation Deadlines
Guest-Initiated Cancellations
- More than 24 Hours Before: Guests are eligible for a full refund unless stated otherwise in the booking information.
- Less than 24 Hours Before: Cancellations made within this window are non-refundable unless otherwise specified in the booking information.
Vendor-Initiated Cancellations
Vendors must notify Localbird and the guest immediately in case of a cancellation. Guests will receive a full refund, and Localbird will assist in finding alternative arrangements.
No-Show Policy
If a guest does not show up for the scheduled experience or service without prior cancellation, the booking will be considered non-refundable.
3. Payments Policy
Secure Transactions
All payments are processed securely through the Localbird platform. This ensures a safe and transparent experience for both guests and vendors.
Disbursements to Vendors
Vendor payouts are processed after the completion of the booked experience or service, ensuring guest satisfaction.
Fees
Payment processing and service fees, if applicable, will be displayed at the time of booking and deducted from vendor payouts.
Non-Platform Payments
Off-platform payments are not allowed. Localbird does not guarantee or protect bookings or payments made outside of the platform. Such transactions are the sole responsibility of the guest and vendor.
4. Process for Requesting Refunds
Submit a Request
Contact Localbird via email at concierge@mail.localbird.io or through the platform's support center. Include your booking ID and a brief explanation.
Processing Time
Refunds will be processed within 7 business days of approval and credited to the original payment method.
Disputes
If you believe a refund or cancellation decision was incorrect, escalate the issue by contacting Localbird's dispute resolution team.
5. Vendor-Specific Policies
Vendors can define their own refund and cancellation terms, which will override Localbird's general policy if clearly communicated during the booking process. Vendors must align with Localbird's commitment to fairness and guest satisfaction.
6. Contact Us
For any questions or concerns about our policies, contact our support team:
Email: concierge@mail.localbird.io
By using the Localbird platform to book or accept payments, you agree to these terms. Localbird reserves the right to update its policies to improve experiences for both guests and vendors.
