Welcome guide · For vendors

Welcome to Localbird.

Localbird partners with local vendors like you to turn every trip into an unforgettable story. We connect you with high-intent guests from trusted hosts and concierges, provide 24/7 guest support, and handle the booking and payments. Localbird helps you grow your business, with zero extra marketing.

Here’s everything you need to get set up, understand how bookings work, and grow your earnings.

01 · Start here

Three steps to get you ready

To start receiving bookings, you need an account, your first experience live, and your payment details configured. Our Vendor Success team can walk you through both.

1

Create your account

Sign up and complete the registration form with your business details.

Create your account →
2

Create your first experience

Add it from the Experiences section of your dashboard. Our team reviews it and makes it live once approved.

How to add experiences →
3

Add your payout details

Set up your payment information in the dashboard so payouts run smoothly from your first booking.

How to add payment details →
02 · What we look for

The standards behind every experience

Guests book through Localbird because every experience is reviewed. These are the requirements every vendor meets, and the qualities we give priority to.

Vendor requirements
✓Clear and updated rates
✓Reliable communication and quick confirmations
✓Accurate product setup
✓Transparent policies
✓Good service standards and safety practices
Priority given to
Ability to handle high season and peak traffic
Highly responsive vendors
Professional conduct and presentation
Competitive pricing structures
Offering a unique variety of services
Ability to scale operations with demand
03 · How Localbird works

From listing to payout

Five stages, with our team supporting you at each one.

  1. 01

    Onboarding

    You upload your experiences; we optimize the content.

  2. 02

    Booking

    Guests book through the platform or a concierge.

  3. 03

    Approval

    Confirm availability within hours via WhatsApp or the dashboard.

  4. 04

    Fulfillment

    You deliver the experience; we provide real-time support.

  5. 05

    Payment

    Payouts by bank transfer, PayPal, or digital wallets.

Where bookings come from

Sources
Hosts and local concierges — our biggest growth driver
Direct referrals from property managers
Travelers searching online on localbird.com
Social media and local promotion
What this means for you
Bookings from trusted, vetted sources
More reliable guests with higher booking intent
Better conversion and fewer cancellations
Steady demand, even in low season
04 · Your dashboard

Your main control center

The dashboard gives you a bird’s-eye view of your business on Localbird. These are the main things you’ll do there.

Localbird vendor dashboard — Bookings

Bookings

View new, upcoming, and past bookings in one place.

Requests

Confirm or reject booking requests as they come in.

Experiences

See your listed experiences and add new ones.

Payments

Add and manage your payout details.

05 · The booking process

From request to confirmed

Every booking follows the same three steps.

01
Guest request

A guest books your experience. You’re notified immediately by email, WhatsApp, or the Vendor App.

02
Review details

Check the date, time, number of guests, meeting point, and price before taking action.

03
Confirm or reject

If you reject, give a clear reason so we can help the guest — or contact our Guest Experience team on WhatsApp.

Good to know

The guest’s name, phone number, and email become visible only after you approve the booking.

Tip

Manage bookings directly in the Vendor App for faster handling.

The 2–3 hour window

Bookings must be confirmed within 3 hours to ensure a premium guest experience. Fast, reliable vendors rank higher and get more bookings.

3 hrs
maximum time to confirm a booking
Approve bookings quickly to boost your ranking
Keep pricing and availability up to date
Maintain high service quality and positive reviews

Calls from our AI agents

To keep bookings accurate, Localbird AI agents may contact you to:

Verify availability

Check in real time that a slot is open.

Confirm details

Double-check the reservation details with you.

Fill in the gaps

Complete any missing information.

What success looks like

Vendors who approve quickly, keep info updated, set up products accurately, and maintain good reviews get:

Higher visibility

More featured positioning across the platform.

Better conversion

More of your views turn into bookings.

Priority placement

Top spots in our internal lists.

06 · Adding experiences

How to add a new experience

1

Navigate

Go to the Experiences section and click “Add new experience”.

2

Complete the info

Fill in every required field — description, duration, pricing, availability, meeting point details, and special requests. Make sure it’s all accurate.

3

Submit

Our team reviews the setup and makes it live once approved.

Need to change something in an existing experience? Let us know and we’ll update it for you — edits can’t be made directly from the dashboard yet.
07 · Payment details

How to add your payment details

Set up how you’d like to be paid so payouts run smoothly from your first booking.

You can choose between

Bank account

Direct transfer to your account.

PayPal

Paid to your PayPal email.

To add or update your details
1

Log in

Sign in to your vendor account.

2

Navigate

Go to the Payment section.

3

Choose your method

Select your preferred payment method and enter your details.

08 · How we promote you

More ways to be found

Beyond your listing, we actively put your experiences in front of guests.

Multi-channel promotion
✓Featured listings on localbird.io and social media
✓Direct recommendations from hosts and concierges
✓Inclusion in destination itineraries
✓SEO and Google recommendations
For top performers
Preferential visibility and priority referrals
Direct promotion by ambassadors
Inclusion in seasonal campaigns
Internal cross-selling — “guests who booked X also booked Y” — drives additional volume to your experiences.
09 · Contact & support

We’re here at every step

Our Vendor Success team is available to support you. For anything specific, reach the right team directly.

Localbird Localbird Inc. · 850 New Burton Rd., Dover, Delaware 19904, United States