How it works
Opt in once. Every guest hears from us.
01
Guest data synced
We connect to your reservations and learn about your guests.
02
Luna reaches out
Luna personally messages each guest on WhatsApp or SMS, introduced as part of your stay.
03
We plan their trip
Interested guests get a free planning call or ideas by message, then a custom itinerary.
04
Guests arrive ready
Transfers, tours, and chefs booked. Luna stays on call through checkout.
Not another automated message
A concierge in their pocket, from the first message.
Your PMS already sends confirmations and check-in reminders. Guest outreach is different: Luna herself reaches out, so every conversation is personal from the start.
PMS automated messages
Scheduled templates
Email or in-app, sent on a timer
Same text for every guest
Replies land in your inbox
Logistics only, no trip planning
Guest outreach
Luna, personally
WhatsApp and SMS, where guests actually reply
Written for each guest, their dates and group
Luna answers, in real time
Plans and books the whole trip
What your guests receive
The right message, at the right moment.
Luna · Localbird
WhatsApp · After booking
Right after booking
Hi Sarah, I'm Luna, the local concierge for your stay at Casa Palma. Would you like a hand planning your days in Tamarindo?
Luna
Yes please. Four of us, two kids, landing on the 12th.
Sarah, guest
Lovely. Shall we do a free 30-minute planning call, or I can send ideas right here?
Luna
Yes, a planning call sounds good, thanks.
Sarah, guest
You stay in control
Clear roles, from day one.
Luna handles
First outreach to every guest
Itinerary planning calls and follow-ups
Booking tours, transfers, chefs, and spa days
Local questions, day or night
Stays with you
Check-in, access, and house rules
Property management
Your own guest messages, untouched
Pausing or opting out, any time
